FAQ

How to place an order?

Select your favorite collection then click product details Select your size and click on the ‘ADD TO SHOPPING CART’ button on the product page. Review the items in your shopping bag by clicking the ‘MY CART’ at the right top of the page.
Click on ‘PROCEED TO CHECKOUT’ to complete your order.

What payment method does SILK MAISON accept？

We accept PayPal.

How can I change or cancel my order after it has been submitted?

Payment or billing information cannot be altered once an order is placed. To request changes to your order, you must contact Customer Service. We are available 24 hours a day, 7 days a week.
Email: riedeljnightm71193@gmail.com

Do you have any gift service?

There are 2 packaging options for you to choose from regular packaging or gift packaging.
I. If you want it in regular packaging, you do not need to do anything. Regular packaging is free of charge and once your order goes through our website, it will be shipped in regular packaging.
II. If you want gift packaging for your order, you need to tick the choice “Gift Box” when you proceed to check out (you will be charged for gift packaging).

Why is there a color difference?

We strive to display as accurately as possible the colors of our products that appear on the website. However the actual color will depend on your monitor, we cannot guarantee that your monitor’s display of any colors will be accurate.
In addition, different from other fabrics, silk is a highly lustrous fiber.
The shimmering appearance of silk is due to the triangular prism-like structure of the silk fiber, which allows silk cloth to refract incoming light at different angles, thus producing different colors. These make the surface shine and appear to change color as the angle of light on it changes. Put your silk product up to the light and see how it reflects differently to other silk products. So the color of the actual product you receive may look different under a different light.